Refund policy

We will replace or refund defects and wrong items received with like items originally ordered. Contact us for a RMA# and label to return the item in question. Returns must be initiated within 7 days after you receive your order.

As for change of heart returns, we currently do not offer a refund in situations as this.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lovebuffstore@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Custom orders and personalized products are not eligible for standard returns.  Used items can not be returned.  As for change of heart returns, we currently do not offer a refund in situations as this.  Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lovebuffstore@gmail.com.

 

You can always contact us for any return/refund question at lovebuffstore@gmail.com.